1. How do I contact Office Relief?
Phone: (877) 919-1190
Fax: (877) 383-1199
2. When I email Office Relief, why do I receive an email with Case # as the subject?
When you contact us at firstname.lastname@example.org, your email will be assigned to one of our Customer Care Representatives. You will receive an automatic reply from Office Relief with a unique case number that verifies your email was received and assigned to a Customer Care Representative. The unique case number allows any of our Customer Care agents to reference and pull your specific case number in the database. This case number is unique to your request, and is in addition to an order number or quote number that may be generated out of our database. It can be used as an additional tool to locate your specific request when being researched by our Customer Care team.
3. Where do I send my Purchase Order?
Please email email@example.com to submit your purchase order to Office Relief.
4. What forms of payment do you accept?
Office Relief accepts most major credit cards including American Express, Visa, and MasterCard. For our repeat customers, we can set up Net 30 day payment terms utilizing your internally produced Purchase Orders.
5. How do I set-up an account with Office Relief?
In order to establish an account based on billable terms without a credit card or purchase order, we will need to have you complete the attached form to begin the credit authorization process.
Download Credit Application Form (PDF)
6. Can I save my credit card information to my account?
Office Relief can save an encrypted credit card number to a customer account for future purchases. An encrypted credit card number is protected and does not show the full card number to our Customer Care team. To keep it encrypted and make it accessible for future reference, all but the last four digits of the card are changed to a unique key code. When placing an order, please reference the last four digits of your credit card so our Customer Care team may locate it quickly and apply it to your order.
7. If the products from my order are being shipped to me, how quickly can I expect to receive them?
Most orders placed Monday through Friday ship within 24 - 48 hours from our warehouse in Northern California. We use FedEx Ground as our standard shipping method. Shipping time in transit varies from 1 to 5 business days depending on final destination. Other delivery methods are available at an extra cost.
Non-stocked items such as chairs and tables ship directly from the manufacturer with lead times varying from 1 to 6 weeks. Delivery times vary depending on the product and manufacturer. While we strive to not backorder any of the items you've ordered, it does occur from time to time and you will be notified. In this instance we ship the remaining items as soon as they become available to us from our manufacturers/distributors.
8. What if I Received a Damaged Shipment?
If possible always report damage to the delivery company right away. Please report any damage to Office Relief within 48 hours of receipt of the goods by calling (877) 919-1190 or emailing us at firstname.lastname@example.org.
In the event you receive your shipment with a wrong or missing item(s) we kindly request you report the discrepancy within 48 hours of receipt. Our Customer Care team will respond promptly to your request. As for defective items, please report them to Office Relief Customer Care by calling (877) 919-1190 or emailing us at email@example.com. Each of our manufacturer's service defective items differently so contact us with what item is defective and we will provide proper instructions on what to do next.
9. What steps Does Office Relief Take to Protect my Privacy & Security
Our site uses an Extended Validation SSL certificate. The Extended Validation Certificate required the most extensive validation process on our part. We have done this, so you can have the peace of mind knowing that we have gone through this process to validate domain ownership and the overall legitimacy of our business. This certificate guarantees that your account information is transmitted in a Secure Sockets Layer (SSL) which is the industry standard 256-bit encryption technology security protocol. Per PCI compliance, we do not store your credit card number as raw data. All credit card numbers are tokenized and are only recognizable by our credit card processor.
Your question not covered here? Give us a call toll free or send us an email and our Customer Care Team will be happy to assist you.
Phone: (877) 919-1190
Fax: (877) 383-1199