FAQ

We value our customers and are committed to making your customer experience as convenient, productive and enjoyable as possible. We listened to our customer’s feedback and responded by rebuilding our website and Corporate Portal platform to include their ideas while catering to all your ergonomics needs!

How do I contact Office Relief?

Email: customercare@officerelief.com
Phone: (877) 919-1190
Fax: (877) 383-1199

When I email Office Relief, why do I receive an email with Case # as the subject?

When you contact us at customercare@officerelief.com, your email will be assigned to one of our Customer Care Representatives. You will receive an automatic reply from Office Relief with a unique case number that verifies your email was received and assigned to a Customer Care Representative. The unique case number allows any of our Customer Care agents to reference and pull your specific case number in the database. This case number is unique to your request, and is in addition to an order number or quote number that may be generated out of our database. It can be used as an additional tool to locate your specific request when being researched by our Customer Care team.

Where do I send my Purchase Order?

Please email customercare@officerelief.com to submit your purchase order to Office Relief.

What forms of payment do you accept?

Office Relief accepts most major credit cards including American Express, Visa, and MasterCard. For our repeat customers, we can set up Net 30 day payment terms utilizing your internally produced Purchase Orders.

How do I set-up an account with Office Relief?

In order to establish an account based on billable terms without a credit card or purchase order, we will need to have you complete the attached form to begin the credit authorization process.

Please click this link to download the credit application.

Can I save my credit card information to my account?

Office Relief can save an encrypted credit card number to a customer account for future purchases. An encrypted credit card number is protected and does not show the full card number to our Customer Care team. To keep it encrypted and make it accessible for future reference, all but the last four digits of the card are changed to a unique key code. When placing an order, please reference the last four digits of your credit card so our Customer Care team may locate it quickly and apply it to your order.

If the products from my order are being shipped to me, how quickly can I expect to receive them?

Most orders placed Monday through Friday ship within 24 – 48 hours from our warehouse in Northern California. We use FedEx Ground as our standard shipping method. Shipping time in transit varies from 1 to 5 business days depending on final destination. Other delivery methods are available at an extra cost.

Non-stocked items such as chairs and tables ship directly from the manufacturer with lead times varying from 1 to 6 weeks. Delivery times vary depending on the product and manufacturer. While we strive to not backorder any of the items you’ve ordered, it does occur from time to time and you will be notified. In this instance we ship the remaining items as soon as they become available to us from our manufacturers/distributors.

What if I Received a Damaged Shipment?

If possible always report damage to the delivery company right away. Please report any damage to Office Relief within 48 hours of receipt of the goods by calling (877) 919-1190 or emailing us at customercare@officerelief.com.

In the event you receive your shipment with a wrong or missing item(s) we kindly request you report the discrepancy within 48 hours of receipt. Our Customer Care team will respond promptly to your request. As for defective items, please report them to Office Relief Customer Care by calling (877) 919-1190 or emailing us at customercare@officerelief.com. Each of our manufacturer’s service defective items differently so contact us with what item is defective and we will provide proper instructions on what to do next.

What steps Does Office Relief Take to Protect my Privacy & Security?

Our site uses an Extended Validation SSL certificate. The Extended Validation Certificate required the most extensive validation process on our part. We have done this, so you can have the peace of mind knowing that we have gone through this process to validate domain ownership and the overall legitimacy of our business. This certificate guarantees that your account information is transmitted in a Secure Sockets Layer (SSL) which is the industry standard 256-bit encryption technology security protocol. Per PCI compliance, we do not store your credit card number as raw data. All credit card numbers are tokenized and are only recognizable by our credit card processor.

Corporate Portal

In this section, we answer questions most frequently asked by our Corporate Portal users. Our FAQs offer a quick reference to assist you 24/7 and our Customer Care team can help you between 7 a.m.- 5 p.m. PST at 877-919-1190 or customercare@officerelief.com.

What is an Office Relief Corporate Portal?

Our Corporate Portal is a very easy-to-use, customized version of our full website (www.officerelief.com) dedicated to our repeat customers. It is available 24/7 for our corporate customers to create quotes, place orders, and access copies of previous orders and quotes.

You are in control! Your company’s Corporate Portal reflects your pricing and can be customized to include our full website of products or just those you want your users to see when they log in. In addition, your Corporate Portal allows your company’s administrator to easily add users and assign permissions. We cater to making ergonomics in the workplace as easy as possible for you!

For more information on the features offered in our Corporate Portal, please contact our Customer Care team at 877-919-1190 or customercare@officerelief.com.

How do I manage my account?

To manage your account, click on the “Logon” link in the right-hand corner and log into your portal. Click on the “Your Account” link. This will take you to your Account Dashboard where you have the ability to view and update your account information.

I am having trouble logging into my Corporate Portal. Do I contact my administrator or the Customer Care team?

Keep in mind that your User ID is always your email address. Therefore, if you have trouble logging in, it is likely a password issue. Please click on the link “Have you forgotten your password or user ID?” and enter your email. Once completed, check your email inbox for the password reset link. If this process doesn’t resolve the problem, please contact our Customer Care team at 877-919-1190 or customercare@officerelief.com.

How can we add and control the visibility of products on our custom Corporate Portal?

In order to add, remove or modify the visibility of products in your custom Corporate Portal, please contact our Customer Care team at customercare@officerelief.com or call us at 877-919-1190 with your request. We will send you an email notification when it is complete.

*Note: This process can take up to 24 to 48 hours.

If my company already has an Office Relief account, can we create a Corporate Portal as well?

Yes, for customers that order several times a month or more, a corporate portal might make sense for you. If you feel that a Corporate Portal is appropriate for your business please contact our Customer Care team at 877-919-1190 or customercare@officerelief.com and we will customize a portal that is right for you!

 

How do I register as a new user to the account?

Please click on “Registration” link at the right hand corner.Please consult Customer Service to obtain the customer number for new user registration.

Do I have to create an account to buy from Office Relief?

Yes, consumers and businesses who do not currently have an account with Office Relief will be asked to provide a credit card, user name and address information at checkout. This will be the same process typically used by most e-commerce sites today.

However, we recommend that businesses and government customers who purchase items regularly call our Customer Care team at 877-919-1190 to set up a Corporate Portal with custom pricing and settings.

How do I cancel my order?

Please contact our Customer Care team at 877-919-1190 as soon as possible to cancel your order. Unfortunately, orders that have already been processed may no longer be eligible for cancellation.

Can I add an item to an order that was placed previously?

You are not able to modify a completed order via our online system. Please contact our Customer Care team at customercare@officerelief.com or call at 877-919-1190 between 7:00 a.m. – 5:00 p.m. PST to make modifications to your order.

How do I find and/or print a copy of my Orders/Quotations/Invoices?

To locate an order, quotation or invoice, go to menu Documents, and select Quotes, Orders or Invoices; This will show you a copy of your order, which can be downloaded as well.

How do I place a quotation?

The system default is sales order when you login to your portal. To place a quotation, please go to menu Quick Cart and select Create Quote as the first step. Now your shopping cart is in quotation and you can go back to menu Products to select your products to the shopping cart.

If you have any questions or need additional assistance or ergonomics tips, please contact our Customer Care team at 877-919-1190 or customercare@officerelief.com.

Your question not covered here?

Give us a call toll free or send us an email and our Customer Care Team will be happy to assist you.

Email: customercare@officerelief.com
Phone: (877) 919-1190
Fax: (877) 383-1199