Customer Service

Shipping & Delivery

Most orders placed Monday through Friday ship within 48 hours from our warehouse in Northern California. We use FedEx Ground as our standard shipping method. Shipping time in transit varies from 1 to 5 business days depending on final destination. Other delivery methods are available at extra cost.

Drop ship items such as chairs and tables ship directly from the manufacturer with lead times varying from 1 to 8 weeks. Delivery times vary depending on product and manufacturer.

While we strive to not backorder any of the items you've ordered it does occur from time to time. In this instance we ship the remaining items as soon as they become available to us from our manufacturers/distributors.

Privacy & Security

Our site uses a digital certificate from Verisign, Inc. who is an industry leader when it comes to e-commerce security. This certificate guarantees that your account information is transmitted in a Secure Socket Layer (SSL) which is the industry standard 128-bit encryption technology security protocol. However, if you wish to provide this information to us over the phone please do not hesitate to call us at 877-919-1190.

Returns & Replacements

All returns must be approved by Office Relief through our Return Materials Authorization process. Before returning any product(s) to Office Relief please fill out a RMA form and we will issue you a RMA # for you to reference on the return box. All approved returns must be in 'like new' condition, in its original packaging with all original product documentation included and returned to us within 30 days of receipt. Please enclose the boxed item into a shipping box in an effort to avoid shipping damage. Any items returned that show wear and tear, without product documents, and or damaged will not have a credit issued. If at that time you wish to have the item sent back to you the customer will be responsible for the additional shipping charges. Office Relief will refuse any returns without a Return Materials Authorization and will not assume any responsibility for those products returned without a RMA #. All return shipping charges are prepaid by the customer.

Damaged Shipment

If possible always report damage to the delivery company right away. Please report any damage to Office Relief within 48 hours of receipt of the goods by calling (877) 919-1190.

In the event you receive your shipment with a wrong item(s) or missing item(s) we kindly request you report the discrepancy within 48 hours of receipt. Our Customer Service team will respond promptly to your request.

As for defective items, please report them to Office Relief Customer Service. Each of our manufacturer's services defective items differently so contact us with what item is defective and we will provide proper instructions on what to do next.

Payment, Pricing & Promotions

We accept Visa, Mastercard, and American Express credit cards. We also accept purchase orders and will review terms and pricing at time of receipt. If you have any questions regarding the status of your purchase order please call us at 877-919-1190.