|
What are your payment terms?
We accept Visa, Mastercard, and American Express credit cards. We also accept purchase orders and will review terms and pricing at time of receipt. If you have any questions regarding the status of your purchase order please call us at 877-919-1190.
Is your website secure for online transactions?
Our site uses a digital certificate from Verisign, Inc. who is an industry leader when it comes to e-commerce security. This certificate guarantees that your account information is transmitted in a Secure Socket Layer (SSL) which is the industry standard 128-bit encryption technology security protocol. However, if you wish to provide this information to us over the phone please do not hesitate to call us at 877-919-1190.
When will my order ship and how long will it take for me to receive my package(s)?
Most orders placed Monday through Friday on officerelief.com ship within 48 hours from our warehouse in Northern California. After receipt of your order we will send you an order confirmation with an estimated delivery time for your order. We do not ship on Saturday or Sunday. We use UPS ground service as our standard shipping method which means West Coast deliveries will take 1 to 3 business days and to the East Coast 4 to 6 business days. If you wish we are able to provide you other delivery options via UPS and or FedEx. Some products will fall under the following exceptions:
-
Drop ship items such as chairs and adjustable height tables for example ship directly from the manufacturers with lead times varying from 2 to 6 weeks. Delivery times will vary depending on the manufacturer.
|
-
While we strive to not back order any of the items you' ve
selected it does occur from time to time. In this instance we
ship the remaining items as soon as they become available to us
from our manufacturers/distributors.
|
What is Office Relief's return policy?
All returns must be approved by Office Relief through our
Return Materials Authorization process. Before returning any
product(s) to Office Relief please fill out a RMA form and we will
issue you a RMA # for you to reference on the return box. All
approved returns must be in 'like new' condition, in its
original packaging with all original product documentation
included and returned to us within 30 days of receipt. Please
enclose the boxed item into a shipping box in an effort to avoid
shipping damage. Any items returned that show wear and tear,
without product documents, and or damaged will not have a credit
issued. If at that time you wish to have the item sent back to you
the customer will be responsible for the additional shipping
charges. Office Relief will refuse any returns without a Return
Materials Authorization and will not assume any responsibility for
those products returned without a RMA #. All return shipping
charges are prepaid by the customer.
What do I do if my shipment shows visible damage, arrives with missing or wrong items, and or my products are defective?
If possible always report damage to the delivery company right
away. Please report any damage to Office Relief within 48 hours of
receipt of the goods by calling (877) 919-1190.
In the event you receive your shipment with a wrong item(s) or
missing item(s) we kindly request you report the discrepancy
within 48 hours of receipt. Our Customer Service team will respond
promptly to your request.
As for defective items, please report them to Office Relief
Customer Service. Each of our manufacturer's services defective
items differently so contact us with what item is defective and we
will provide proper instructions on what to do next.
How do I cancel my order?
Please contact us right away by telephone at (877) 919-1190. Orders can not be canceled on our website and must be done over the phone. Since most items ship within 48 hours it is very important to contact us right away as it is very possible your items have already shipped. In this case, please follow our return procedures.
What if I am unable to find what I am looking for?
Our website contains a large variety of products however we only have our most popular products on the site. If you are having trouble finding something, please contact us via email or telephone.
How can I touch and feel the products or try them
out first hand?
Office Relief is located in San Leandro, CA near the Oakland airport and we have an expansive showroom that you can visit to try our products before you purchase. We request you make an appointment when visiting our showroom and our business hours are Monday through Friday 8-5pm PST. We are located at:
Office Relief, Inc.
516 McCormick Street
San Leandro, CA 94577
|